Privacy Policy

Privacy Policy – Imperial Lighting Ltd

At Imperial Lighting, we value the trust our customers place in us and are committed to protecting your privacy. We handle all personal information in strict compliance with current data protection laws. Your data will never be sold, and we ensure it is securely processed. Below is our full privacy policy outlining how we manage your personal information. For any data access requests or questions, please contact our Data Protection Officer (details in Section 10).

Company Information

Imperial Lighting Ltd, 74 Babbacombe Road, Torquay, Devon, TQ1 3SW

Registered in England No. 4795107

VAT Registaration No. 816 2039 50

Registered Address:

74 Babbacombe Road, Torquay, Devon, TQ1 3SW

Trading Address:

74 Babbacombe Road, Torquay, Devon, TQ1 3SW

About This Policy

This policy explains how we use your personal data, including:

How we collect, store, and process your data.
Who we share your data with and why.
How long we retain your data and for what purposes.

It also outlines your rights regarding your personal data.

What is Personal Data?

Personal data refers to any information relating to an identifiable individual who can be identified, directly or indirectly, by reference to an identifier. Under the General Data Protection Regulation (GDPR), personal data includes details such as your name, address, and contact information.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

The right to be informed – This policy informs you of how your data is used.
The right to access – You can request access to the personal data we hold about you.
The right to rectification – To correct inaccurate or incomplete data.
The right to erase – Also known as “the right to be forgotten.”
The right to restrict processing – Limit how your data is used in certain circumstances.
The right to data portability – Request transfer of your data to another service.
Rights related to automated decision-making and profiling – We do not use your data for these purposes.
The right to object – You can object to the processing of your personal data.

Further details on your rights can be found by contacting the Information Commissioner’s Office (ICO), who can also handle complaints.

The Personal Data We Collect

We may collect the following types of personal data:

Contact Information: Your name, address, email, and phone number.
Business Details: Company name, job title, business address, VAT, and company numbers.
Payment Information: Credit card details or bank details.
Order and Enquiry History: Records of your past purchases and interactions with us.
Automatically Collected Device Information: This includes information gathered through cookies, log files, beacons, tags, and pixels on our websites.

We do not collect or retain sensitive information. All data is collected directly from you.

How We Use Your Personal Data

We process your personal data in line with GDPR’s requirement for a lawful basis. These legal bases include:

Performance of a contract: To fulfill orders, process payments, arrange shipping, and communicate with you regarding purchases.
Legitimate interests: To enhance our services, respond to inquiries, and detect fraud.
Legal obligation: When required to comply with laws or regulations.

Your data may be used for purposes such as processing sales, providing after-sales service oir preventing fraud.

How Long We Store Your Personal Data

We retain your personal data only as long as necessary for the following reasons:

To fulfill contracts of sale and provide customer service.
To comply with sales and tax regulations, including retaining VAT records.
To meet regulatory requirements, such as health and safety responsibilities.
To continue providing marketing material if you have opted in.

Sales data is stored for a minimum of 10 years for legal and regulatory compliance. Marketing data is retained until you withdraw consent (trade customers only) which you can do at any time.

How We Store and Transfer Your Data

We use secure storage methods, both manual and electronic:

Manual records: Such as order forms and delivery notes, stored securely in our offices.
Electronic records: Including internal PC networks, cloud storage, email servers, stock management systems, and eCommerce platforms.

We regularly review our electronic security measures and ensure that data is stored within the EEA. Where data is shared with third parties, it is handled securely and in compliance with your rights.

How and Why We Share Your Data

We do not sell your personal data. Your information may be shared with third parties for the following purposes:

Payment Processing: Stripe, Apple Pay, Google Pay
Order Processing: WordPress, Woo Commerce
Courier Services: Royal Mail, DPD
Third-Party Marketplaces: Etsy
Digital Advertising Partners: Google, Facebook, Bing, Mailchimp.

In some cases, we may be legally required to share your data in compliance with legal proceedings or regulatory requirements.

How to Contact Us and Access Your Personal Data

To request details of the personal data we hold, submit a Subject Access Request to info@imperiallighting.co.uk or mail:
FAO Data Protection Officer, Imperial Lighting, 74 Babbacombe Road, Torquay, TQ1 3SW

There is no fee for a subject access request, unless it is deemed “manifestly unfounded or excessive.” We will respond within one month, with extensions to a maximum of three months for complex requests.

How We Collect Additional Data on Our Websites

When you visit our websites, we automatically collect information about your device, such as:

Browser Information: IP address, web browser, time zone.
Browsing Activity: Web pages viewed, referral sources, and site interactions.

This data is collected through:

Cookies: Small data files placed on your device.
Log Files: Tracking IP addresses, browser types, and access times.
Web Beacons, Tags, and Pixels: For recording browsing behaviour.

We may use this data to offer personalised marketing. You can disable cookies through your browser settings and opt out of targeted ads via:

Facebook: Ad Preferences
Google: Ad Settings
Bing: Personalised Ads

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on our websites and available in-store.

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